Support
Muttgrams is a personal dog companion app. Upload photos of your dog, describe their personality, and receive a daily photo "from" your pup along with playful chat replies in their voice. This page answers common questions about using the app.
Can't find what you need? Email us at support@muttgrams.com and we'll get back to you as soon as we can.
Getting started
After you download Muttgrams, here's how to set things up:
- Create an account with email and password, Google, or Sign in with Apple (iOS).
- Tell us about your dog — name, breed, gender, and at least one personality trait (like Goofy, Chill, or Sassy).
- Upload photos of your dog from your photo library. These power your daily Muttgram and chat.
- Create a Dog Sticker (optional) — turn a photo into a cartoon sticker for the Care screen. You can skip this and do it later from Account.
- Start chatting! Open the Chat tab to see your daily Muttgram and send your first message.
Account & sign-in
How do I sign in?
You can sign in with email and password, Continue with Google, or Sign in with Apple on iOS. Use the same method you chose when you created your account.
I forgot my password
If you signed up with email and password and can't log in, email support@muttgrams.com from the address linked to your account and we'll help you regain access. If you originally signed up with Google or Apple, use those options on the login screen instead.
How do I sign out?
Go to the Account tab, scroll down, and tap Sign out. You'll be asked to confirm before signing out.
Daily Muttgram & notifications
What is a Muttgram?
A Muttgram is a daily photo from your dog's album, delivered in the Chat tab once per calendar day. It's a fun way to get a new glimpse of your pup every day.
Why don't I see a daily photo?
You need at least one photo uploaded in the Account tab. If your library is empty, you'll see a prompt to add photos first. A new Muttgram appears once each calendar day — check back tomorrow if you've already received today's.
How do daily reminders work?
Muttgrams can send an optional local notification around 8:00 AM in your time zone to remind you when a new Muttgram is ready. You'll be asked for permission the first time; you can also enable or disable notifications anytime in your device's Settings app under Muttgrams.
Chat
How do replies work?
When you send a message, Muttgrams uses AI to generate a playful reply in your dog's voice, based on their name, breed, personality traits, and the photos you've uploaded. Replies are private to your account — there's no social feed and no messaging between users.
Is there a message limit?
Free accounts include 10 messages per day. When you reach the limit, you'll see a banner inviting you to upgrade to Muttgrams Pro for unlimited chat. Your limit resets each calendar day.
Can I clear my chat history?
Yes. Tap the trash icon in the Chat header. You'll be asked to confirm — clearing chat permanently deletes all messages and cannot be undone.
What if I'm offline?
You can read previous messages without a connection, but sending new messages requires an internet connection.
Care, treats & streaks
What is the Care tab?
The Care tab is where you look after your dog. You'll see their Dog Sticker, three need meters (Food, Play, and Rest), and a stash of treats, toys, and bones you can give them. When your dog has an unmet need, an orange dot appears on the Care tab.
How do I earn treats, toys, and bones?
Chat with your dog to earn rewards. You get a bonus for your first message of the day, every third message, and at streak milestones (2, 3, 5, and 7 days). Opening the app once per day (after your signup day) can also grant daily bonus rewards.
What are streaks?
Chat on most days to build a streak. If you miss a single day, your streak is safe — you get a one-day grace period. Longer streaks unlock extra rewards at 3, 5, and 7 days.
Muttgrams Pro
Muttgrams Pro is an optional subscription that unlocks more of the app. Here's how Free and Pro compare:
- Chat: 10 messages/day (Free) · Unlimited (Pro)
- Photos: Up to 10 (Free) · Up to 50 (Pro)
- Random photo in chat: Pro only
- Dog Sticker: One base sticker (Free) · Mood pack with up to 3 remakes (Pro)
- Premium stash items: Pro only (wagyu steak bite, bison marrow bone, plush unicorn)
How do I subscribe?
Tap Upgrade to Pro on the Account tab, or when you hit a free limit in chat. Subscriptions are managed through the App Store (iOS) and processed by RevenueCat.
How do I restore or manage my subscription?
On the Account tab, tap Restore purchases if you reinstalled the app or switched devices. If you're already subscribed, tap Manage subscription to change or cancel through your App Store settings.
My subscription isn't working
Try Restore purchases on the Account tab. Make sure you're signed in with the same Apple ID used for the purchase. If the problem continues, email support@muttgrams.com with the email on your Muttgrams account.
Dog Sticker
The Dog Sticker is a cartoon version of your dog that appears on the Care screen. Free accounts get one base sticker generation. Muttgrams Pro adds a mood pack — four stickers that change based on your dog's Food, Play, and Rest meters — plus up to three remakes.
Creating or upgrading a sticker pack can take a minute or two. You'll see a progress screen while it's being built. You can create or remake stickers anytime from the Account tab.
Photos & permissions
Why does Muttgrams need photo access?
Muttgrams needs access to your photo library so you can upload pictures of your dog. Photos are stored securely and used only for your daily Muttgram, chat, and Dog Sticker. There is no in-app camera — photos are selected from your library.
How many photos can I upload?
Free accounts can store up to 10 photos. Pro accounts can store up to 50. Tap a photo in Account to set it as your dog's chat profile picture.
Delete my account
You can permanently delete your account from inside the app:
- Open the Account tab.
- Scroll to the bottom and tap Delete account.
- Confirm twice — deletion is permanent and cannot be undone.
This removes your account, your dog's profile, all uploaded photos, chat history, and care progress. If you signed in recently with email and password, you may be asked to sign out and sign back in first for security.
For more on how we handle your data, see our Privacy Policy.
Privacy & data
Muttgrams is a private, personal app — not a social network. Your photos and conversations are only visible to you. We use Firebase for account storage, Google Gemini for chat replies and stickers, and standard analytics to improve the app. We do not sell your data.
Muttgrams is not intended for children under 13. Read the full Privacy Policy for details on what we collect and how it's used.
Contact us
For account help, billing questions, bug reports, or anything else we haven't covered here, reach out at:
Please include the email address linked to your Muttgrams account and a brief description of the issue. We typically respond within a few business days.